Privacy Policy

1. Information We Collect

Information you provide

We may collect information that you submit through our contact, audit or consultation forms, by email, by telephone, through WhatsApp, or during a business relationship. This may include:

• Your name, business name and job title;
• Email address, telephone number and other contact details;
• Your message, enquiry, project requirements and preferred services;
• Appointment or consultation details;
• Information needed to prepare proposals, provide services, manage projects, invoice clients and maintain business records; and
• Any files, account information or other material you choose to provide for a project.

Please do not send sensitive personal information through our website unless we specifically request it and explain why it is needed.

Information collected automatically

When you use our website, our server and approved website tools may automatically receive technical and usage information, including your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location, date and time of access, and interactions such as form submissions, calls or WhatsApp link clicks.

Information received from other sources

We may receive business contact or campaign information from a client, referral partner, advertising platform, analytics provider, social media platform or another service provider where permitted by law. When we process personal information solely on a client’s instructions while delivering marketing or technology services, the client may be the data controller and its privacy policy may also apply.

2. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and arrange audits, consultations or meetings;
• Assess your needs, prepare proposals and take steps requested before entering a contract;
• Provide, manage, support and improve our branding, development, digital marketing and florist business solutions;
• Communicate about projects, service updates, invoices and support requests;
• Operate, maintain, protect and improve our website;
• Understand website usage and measure the performance of content and campaigns;
• Send marketing communications where you have consented or where otherwise permitted by applicable law;
• Prevent fraud, misuse, security incidents and unlawful activity;
• Establish, exercise or defend legal claims; and
• Meet legal, accounting and regulatory obligations.

We do not sell your personal information.

3. Legal Grounds for Processing

Depending on the circumstances and applicable law, we process personal information on one or more of the following grounds:

Where processing depends on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Cookies and Similar Technologies

Cookies are small files stored on your device. Our website may use cookies, pixels, tags and similar technologies for the following purposes:

• Strictly necessary: to provide core website functions, security and form operation;
• Preferences: to remember choices that improve your experience;
• Analytics: to understand traffic, page use and website performance; and
• Advertising: to measure campaigns, limit repeated advertising and, where enabled, show more relevant advertising.

We use Google Tag Manager to manage website tags. Tags activated through it may connect to analytics or advertising services and may collect technical or usage data. Non-essential technologies should be activated according to the consent choices available on the website and applicable law.

You can change cookie choices through any cookie settings tool displayed on this website. You can also block or delete cookies in your browser settings. Blocking necessary cookies may affect some website functions.

5. How We Share Personal Information

We may share personal information only when reasonably necessary with:

• Hosting, website, email, analytics, advertising, CRM, communications, cloud storage, security, accounting and project-management providers;
• Professional advisers such as accountants, auditors, insurers and legal advisers;
• Contractors or specialists who help deliver an agreed client project and are required to handle information appropriately;
• Government bodies, regulators, courts or law-enforcement authorities when disclosure is required or permitted by law; and
• A buyer, successor or adviser involved in a proposed merger, acquisition, financing, reorganisation or transfer of all or part of our business.

Service providers may process information only for the services they provide to us or as otherwise permitted by their agreements and applicable law.

6. International Data Transfers

Some service providers may store or process information outside the United Arab Emirates. Where personal information is transferred internationally, we take appropriate steps required by applicable law, which may include using approved transfer mechanisms, contractual safeguards, consent, or confirming that another lawful exception applies.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and meeting legal requirements.

Retention periods depend on the type of information, the relationship involved, legal limitation periods, contractual duties and security needs. When information is no longer required, we delete it, anonymise it, or securely isolate it until deletion is possible.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no website, email transmission or storage system can be guaranteed to be completely secure. Please use care when sending information online.

9. Your Privacy Rights

Subject to applicable law and any permitted exceptions, you may have the right to:

• Ask whether we process your personal information and request access to it;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request restriction of, or object to, certain processing;
• Request transfer of eligible information in a portable format;
• Withdraw consent where processing is based on consent;
• Object to direct marketing; and
• Submit a complaint to the competent data-protection authority.

To make a request, email info@floristfusion.com. Please describe your request and provide enough information for us to identify the relevant records. We may ask for reasonable proof of identity before acting on a request. We will respond within the period required by applicable law.

10. Children’s Privacy

Our website and business services are intended for businesses and adults. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may link to third-party websites, social media platforms, messaging services or embedded content. Those third parties operate under their own terms and privacy policies. We are not responsible for their independent privacy practices, and we encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through another appropriate method.

13. Contact Us

For questions about this policy or requests concerning your personal information, contact: